Use a Waste Disposal Voucher to take eligible bulky waste to a Council waste facility.

Each voucher allows you to dispose of:

• Muswellbrook Waste & Recycling Facility: Up to 300 kg.
• Denman Domestic Waste Transfer Station: Up to 2 m³.

This is approximately one 6 × 4 box trailer of waste.

Important: Each visit uses 1 entitlement, even if you dispose of less than the maximum amount. Additional waste will incur Council’s usual fees and charges.

How to get your voucher

1. Register – Open the Waste Voucher Portal and register or sign in.
2. Verify your property – Enter your address and Rates Assessment Number (RAN), found on your Rates & Charges Notice.
3. Download your voucher – Unlock, download and save your voucher to your phone.
4. Show your voucher – Present the QR code for scanning at the waste facility.

Renting?

Contact your landlord or real estate agent to obtain your property’s Rates Assessment Number (RAN).

If you cannot obtain it, visit Council’s Administration Centre with proof of tenancy, such as a lease or electricity bill, and Council staff can assist you.

Waste Voucher Portal

Book a collection of up to 2 m³ of eligible bulky waste from outside your property (approximately one 6 × 4 box trailer).

Each booked pickup uses 1 entitlement.

How to book a pickup

1. Enter your address – Open the booking portal to check your property’s eligibility.
2. Choose a date – Select an available collection date.
3. Check your email – You’ll receive a booking confirmation and reminder.
4. Put items out – Place your waste out on Sunday before your booking. Collections occur across Monday and Tuesday.

Only put items out once you have a confirmed booking.

Your collection zone

Council uses three collection zones, with one zone serviced each week.

• Zone 1 – South Muswellbrook: Regular bin collection on Monday or Tuesday.
• Zone 2 – North Muswellbrook: Regular bin collection on Thursday or Friday.
• Zone 3 – Denman & Sandy Hollow: Regular bin collection on Wednesday.

Each zone has a collection opportunity approximately every 3 weeks. Select an available date through the booking portal.

Bulk Waste Portal

The new Bulky Waste Service is expected to launch in mid-October 2026. Online bookings and Waste Disposal Vouchers will be available once the service launches.

The updated service gives eligible households more flexibility and convenience in how and when they dispose of bulky waste, while helping reduce bulky waste being left on kerbsides ahead of scheduled collections. 

Each eligible household receives two ‘uses’ or entitlements each year. 

You can choose two Waste Disposal Vouchers, two Bulky Waste Pickups, or one of each. 

Contact your landlord or real estate agent to obtain your property’s Rates Assessment Number (RAN). You’ll need this number and your address to register and access your Waste Disposal Voucher through the online portal.

If you can’t obtain the RAN, visit Council’s Administration Centre with proof of tenancy or residency, such as a lease or electricity bill. Council staff can assist you.

Yes. Eligible households can access their Waste Disposal Vouchers through the online Waste Voucher Portal, regardless of how they receive their rates notices.

You’ll need your property address and Rates Assessment Number (RAN), found on your Rates & Charges Notice, to register and download your voucher.

You can log back into the Waste Voucher Portal at any time to view and download your voucher again.

We recommend saving your voucher to your phone when you first download it.

If you need assistance accessing your voucher, visit Council’s Administration Centre and our staff can help.

Yes. Waste Disposal Vouchers can be used during normal operating hours at both Muswellbrook Waste and Recycling Facility and the Denman Domestic Waste Transfer Station. 

The disposal quantity per voucher for each facility is below: 

• Muswellbrook: up to 300 kg (weight) per voucher
• Denman: up to 2 cubic metres (volume) per voucher 

Waste exceeding these limits will incur the applicable Council Fees & Charges.

Bulky Waste Pickups will be available during scheduled collection weeks throughout the year. 

Council will continue to use the existing three collection zones, with one zone serviced each week. This means each zone will have a collection opportunity approximately every three weeks. 

Your collection week will depend on your property’s existing waste collection zone:

• Zone 1 (South Muswellbrook): You are in Zone 1 if your current domestic bins are collected on Mondays or Tuesdays
• Zone 2 (North Muswellbrook): You are in Zone 2 if your current domestic bins are collected on Thursdays or Fridays
• Zone 3 (Denman & Sandy Hollow): You are in Zone 3 if your current domestic bins are collected on Wednesdays

Acceptable items (Bulky Waste Pickup and Waste Disposal Vouchers):

Stream 1: Scrap metal

• Ferrous and non-ferrous metals 
• Whitegoods such as clothes dryers, washing machines, dishwashers and stoves (empty with doors, latches and locking devices removed). 
• Barbeques, pushbikes, wheelbarrows, metal furniture 
• Electric hot water systems 

Stream 2:  Hard waste

• Furniture such as couches, sofas, tables, chairs, bookshelves, wardrobes. 
• Floor coverings such as carpet or rugs (rolled and tied)  
• Sporting goods and camping equipment  
• Electronic waste including devices with embedded batteries. 

 Please note that items will be collected in several passes over a 48-hour timeframe. 

Non-acceptable items (Bulky Waste Pickup and Waste Disposal Vouchers):

• Any items not fitting the descriptors for Stream 1 or Stream 2 
• Materials exceeding 2 cubic metres volume total per premise 
• Materials longer than 1.8 metres 
• Any single item unable to be safely lifted by two people
• Bagged or boxed rubbish of any kind 
• Sharps, for example needles, glass or mirrors 
• Building materials including bricks, tiles, Gyprock, concrete, timber, etc 
• Hazardous wastes such as paints, asbestos, chemicals, medicines and liquids 
• Garden waste 
• Mattresses 
• Tyres, engines, or car parts