The way development applications are lodged, and submissions are made is changing. From 1 July 2021 they will only be accepted online through the NSW Planning Portal. 

The following applications are now required to be lodged via the NSW Planning Portal

  • Development applications

  • Modifications of development application

  • Review of determination of a development application

  • Construction certificate

  • Occupation certificate

  • Subdivision certificate

  • Complying development certificate

  • Principle Certifying Authority (PCA)

Over time it is expected that most other applications for permits and licences issued by Council will also need to be lodged via the NSW Planning Portal.

The Planning Portal at  www.planningportal.nsw.gov.au is already in use, so you can jump on to register, login, lodge and track your application online or just to have a have a look.

Applicants must have an email address and be able to provide electronic drawings to upload. Hand drawn plans must be scanned not photographed as photos can create distortions that alter the accuracy of the drawing.

Council staff are available to assist with enquiries regarding the new application process and can provide preliminary quotes for Council fees and charges. If you don’t have access to a computer, you can use a computer at your local library or at Council’s Administration Centre at Campbells Corner.

Planning Portal FAQ's

What happens when I submit my application via the NSW Planning Portal?

Once you have submitted your application via the Portal, Council will be notified. Council staff will then review your application to determine if any additional information is required. Should any additional information be required, you will receive an email notification generated from the Portal requesting the information.

When Council is satisfied with the documentation submitted with your application, you will receive an email notification generated from the Portal requesting fees to be paid for your application. Once fees are paid, your application will be formally lodged with Council.

Do I have to use the Planning Portal to lodge an application?

Yes, the following application will now only be accepted through the Portal:

  • Development applications

  • Modifications of development application

  • Review of determination of a development application

  • Construction certificate

  • Occupation certificate

  • Subdivision certificate

  • Complying development certificate

  • Principle Certifying Authority (PCA)

Over time more types of applications will need to be lodged via the Portal.

How do I pay my application fees?

You will receive an email notification requesting fees to be paid. The email will direct you to log onto the Portal where you will find instructions on how to make your payment. Alternatively call the Customer Experience Team to make payment on 02 4934 9700.

NB: your application will not progress until fees are paid.

I’m having technical issues with the Portal

Service NSW are available to provide technical support for the NSW Planning Portal.

All enquiries can be referred to Service NSW by either emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling 1300 305 

How do I submit additional information requested on my application?

Council may request additional information to support the assessment of the application. This additional information is required to be submitted via the NSW Planning Portal.

For detailed steps on how to submit additional documentation via the Portal, please refer to the relevant Quick Reference Guide.

NB: additional documentation received via email or hardcopy will not be accepted. All additional information must be submitted to Council through the Portal.

What information is publicly available for applications submitted via the Portal?

Council’s Application Tracker provides information on development applications, construction certificates and complying development certificates.

The NSW Application Tracker can also be used by the general public to search for applications that have been submitted via the NSW Planning Portal

I have more questions, who do I ask?

For more information, please see Quick Reference Guides on the Planning Portal website or contact Council.

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